Agency billing
How the agency overlay works for organizations managing multiple client brands.
The agency overlay is an add-on for parent organizations on the Team plan or above. It adds features designed for PR firms, consultancies, and agencies that manage monitoring across multiple client brands.
What the agency overlay adds
Pitch spaces let you create temporary monitoring environments for prospective clients. Each agency subscription includes 3 pitch spaces per month. Additional pitch spaces are billed individually. Pitch spaces do not roll over between billing periods. If a prospect becomes a client, you can convert the pitch space into a full child org subscription.
Committed-volume pricing is available for agencies that commit to a minimum number of child orgs for 12 months. The per-org rate is negotiated as part of the commitment. The discount is tied to the commitment term, not to current volume.
Org hibernation lets you pause a child org at a reduced storage cost. Hibernated orgs stop monitoring and lose access to real-time features, but their data is preserved. Reactivation restores full functionality.
Channel protection is a contractual provision that prevents Suede from directly soliciting agency clients.
How agency billing works
The agency overlay adds a monthly premium to the parent org's subscription. This is separate from child org subscriptions. Each child org still holds its own independent subscription with its own plan, usage, and limits.
The parent org's billing page shows a rolled-up view of all child org subscriptions, including plan, billing status, and usage for each.
Enable the agency overlay
Contact sales to add the agency overlay to your parent organization. The overlay requires the Team plan or above on the parent org.