Facebook and Instagram data deletion
What Suede stores when you connect a Facebook Page or Instagram account, and how to have it deleted.
When a workspace member connects a Facebook Page or an Instagram professional account to Suede, Suede stores the connection itself: the account's id, its name or username, the permissions you granted, and an encrypted access token that lets Suede's agents read that account's posts, and publish to a Facebook Page or Instagram account when someone in your workspace approves it. Posts and engagement metrics Suede reads from a connected account (a post's text, link and like, comment and share counts) are kept in your workspace, available only to its members, until they are deleted or you ask us to delete them. Today they are kept in the history of the conversation that read them. Suede does not read comment text, messages or follower lists, never sells or shares what it reads, and never combines one workspace's data with another's.
When your workspace publishes a post to a Facebook Page or an Instagram account through Suede, Suede also keeps a record of that post: its id, its link, the account it went to, and when it was published, edited or deleted. To post to Instagram, Suede briefly stores a JPEG copy of each image that needs converting, and deletes it once Instagram has fetched it. The text of the post stays in your workspace's draft, which you control.
Delete your Facebook and Instagram data
Open your workspace's Integrations settings
In Suede, go to Settings → Integrations → Connected accounts.
Disconnect the connection
Choose Disconnect on any Facebook or Instagram row. Disconnecting removes every account connected in the same Facebook login step in the workspace (the Pages, or the Instagram accounts, you selected together), and deletes the stored token immediately. When no other Suede workspace still holds a connection for your Facebook account, Suede also asks Meta to revoke its authorization, so Suede no longer appears under your Facebook account's business integrations.
If you removed Suede from your Facebook account's Business integrations page before disconnecting in Suede, the stored token is already invalid; disconnecting in Suede deletes the remaining record.
Disconnecting does not delete conversations. To remove posts an agent read, delete the conversations that contain them.
Disconnecting does not delete posts already published to your Page or Instagram account: they stay on Facebook or Instagram until you delete them there, or from Suede while the account is still connected. The workspace keeps its record of what it published after a disconnect.
For a deletion request you cannot complete from Settings, including the record of posts your workspace published, email support@suedewebsystems.ai from the address on your Suede account, name the workspace, and include the links of the posts concerned.